Shipping policy
Shipping Policy
Revive & Thrive Wellness LLC ("we", "us", or "our") operates https://reviveandthriveshilajit.com ("Website"). By placing an order through this Website, you agree to the terms outlined below. These terms are provided to ensure both parties are aware of and agree upon this arrangement to protect expectations regarding our shipping services.
Shipping Costs
We offer FREE shipping on all subscription orders and on all orders over $60 USD.
Shipping rates for orders under $60 USD will be calculated and displayed at checkout.
Delivery Terms
2.1 Processing & Delivery Time
Orders are typically processed within 1–2 business days. Factors such as carrier delays, weather events, customs processing, public holidays, and other circumstances outside our control may impact delivery times.
USA Standard Shipping
Orders within the United States typically arrive within 1–5 business days after dispatch.
International Shipping
We currently ship to select international destinations. Delivery times vary depending on your location and local customs processing.
Depending on your destination, import duties, taxes, customs fees, or other charges may apply upon arrival. These charges, if applicable, are determined by your local customs authority and are the responsibility of the customer.
If an international shipment is refused due to unpaid customs duties or taxes, any return shipping costs or carrier fees incurred may be deducted from any applicable refund.
2.2 Dispatch Time
Orders are usually dispatched within 1–2 business days following payment confirmation.
Our warehouse operates Monday through Friday during normal business hours, excluding public holidays. We take all reasonable steps to minimise shipment delays during holiday periods.
2.3 Change of Delivery Address
We can modify delivery addresses at any time prior to dispatch. Once an order has been dispatched, we are unable to change the delivery address.
2.4 P.O. Box Shipping
We can ship to P.O. Box addresses using postal services only. Courier delivery services may not be available to these locations.
2.5 Items Out of Stock
If an item becomes unavailable after your order has been placed, we will notify you and issue a refund for the unavailable item(s) while dispatching any remaining products in your order.
2.6 Delivery Time Exceeded
If your order has exceeded the estimated delivery timeframe, please contact us and we will investigate the shipment with the carrier.
Tracking Notifications
Once your order has been dispatched, you will receive tracking information via email, allowing you to monitor your shipment's progress.
Parcels Damaged in Transit
If your parcel arrives damaged, please contact us as soon as possible. If damage is visible upon delivery, we recommend rejecting the shipment where possible and notifying us immediately.
Cancellations
If you change your mind before your order has been dispatched, we can cancel your order and provide a full refund.
If your order has already been dispatched, please refer to our Refund Policy.
Insurance
Parcels are insured for loss or damage up to the value provided by the shipping carrier.
7.1 Damaged Parcels
We will process a replacement or refund once the carrier's investigation has been completed and the claim has been approved.
7.2 Lost Parcels
If a shipment is deemed lost by the carrier following their investigation, we will arrange a replacement shipment or issue a refund.
Customer Service
For all customer service enquiries, please contact us at:
info@reviveandthriveshilajit.com
We aim to respond to all enquiries within 1–2 business days.